Refund policy
Return & Refund Policy
Last Updated: 13 JUNE, 2026
At [Foldease store], customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
To be eligible for a return:
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The return request must be submitted within [5 Days] of receiving the order.
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The product must be unused, unworn, and in its original condition.
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The product must be returned with original packaging, tags, manuals, and accessories (if applicable).
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Proof of purchase or order confirmation must be provided.
We reserve the right to reject returns that do not meet these conditions.
Return Timeframe
Customers may request a return within [RETURN PERIOD] from the date of delivery.
Requests submitted after the return window may not be accepted.
How to Request a Return
To initiate a return:
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Contact our support team at [EMAIL- lovepreetprajapat11@gmail.com].
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Provide your order number and reason for the return.
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Our team will review your request and provide return instructions if approved.
Returns sent without prior approval may not be accepted.
Refund Process
Once we receive and inspect the returned product:
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We will notify you regarding the approval or rejection of your refund.
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If approved, the refund will be processed to the original payment method.
Exchange Policy
We offer exchanges for:
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Damaged products
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Defective products
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Incorrect items received
If you wish to exchange a product, please contact us within 5 Days of receiving your order.
All exchanges are subject to product availability.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
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Contact us within [5 Days] of delivery.
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Provide clear photos or videos showing the issue.
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Include your order number and product details.
After verification, we may offer:
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A replacement product
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An exchange
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A full or partial refund, depending on the situation
Non-Returnable Items
The following items may not be eligible for return or refund:
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Used or damaged products caused by customer misuse
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Products without original packaging
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Customized or personalized items
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Clearance, sale, or promotional items (unless defective)
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Gift cards (if applicable)
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Hygiene-sensitive products once opened or used
Return Shipping Costs
If the Return Is Due To:
Damaged, defective, or incorrect products
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Return shipping costs will be covered by [Foldease store].
Customer preference, change of mind, or incorrect order placement
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Return shipping costs will be the responsibility of the customer.
Shipping charges paid during the original purchase are generally non-refundable unless the return is due to our error.
Cancellations
Orders may be cancelled before shipment.
Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.
Contact Us
For return, refund, or exchange requests, please contact:
Store Name: Foldease store
Email: lovepreetprajapat11@gmail.com
Phone: 9518203617